Spiraldesk Story in different Industries

Spiraldesk was subjected to detailed analysis from various industries with different kinds of requirements.

Web hosting

A Datacenter or a webhosting provider operates under multiple brands , resells a lot of stuff , runs multiple lines of related business and has priority customers. It is often found that each of their brands are billed separately. Spiraldesk handles this my integrating to multiple systems .

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A typical banking operations consists of a Head office, multiple regional offices and city offices . Learn how the support requests to each of the branches are handled effectively by using Spiraldesk.

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Group of Companies

A group company runs independent business with varied sectors like Transport, hospitality , manufacturing etc. Its often difficult to handle the departments like purchase, accounts, sales etc and to channelize them. Spiraldesk achieves this in a unique fashion .

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Managed Service Providers

An MSP has to serve their clients from different helpdesk. Spiraldesk can help those companies chanelize all requests across all the helpdesks they handle in to one single platform.

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Product Marketing

A company dealing with sales or multiple lines of products will need a proper communication channels between its regional offices, product manufacturers and dealers. Spiraldesk can create a unique communication channel which enables the product supply chain to maintained with perfection.

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Shipping and logistics has a large volume of emails with variety of documents attached. Spiraldesk can put this communication in track and allow the agents to see the documents sent across communications in one click.

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A telecom employs distributors and service providers for selling and maintaining their products. The customers comes to the Telecom Managed stations, when something goes wrong. Bring all your resellers and service providers under one umbrella.

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Inbound and Outboud Travel

A Travel Agency works from different locations , where each of them works as a separate cost centers, with their own defined processes. Spiraldesk brings in visibility to the process flow in each of those cost centers , enabling customers to be handled in an effective manner.

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Claims and New policies are the basic operations in Insurance sector. There is always a control from an authority in claim settlement, which needs to be satisfied by the Insurance company. Spiraldesk helps the Insurance companies to settle their claims faster and to convert new sales.

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Distributor network

After selling a product through a distribution channels, all major distributors find it hard to support their partners with end user questions. Spiraldesk solved it

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