Which Spiraldesk is right for you?

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Feature list Helpdesk software
Lite
Helpdesk software
Curl
Helpdesk software
Radial
Helpdesk software
Elegant
BRAND MANAGEMENT
Number of Brands 1 5 10 25
Custom URL for Brands
TICKET MANAGEMENT
Email to Ticket
Tree Navigation for Brands and Departments
Merge,link and split tickets
Agent collision and Lock Detection
Time Tracked Tickets
Billable Tickets
Multiple Dynamic Support forms
Ticket Response Templates
Custom ticket filters
Custom Notifications Manager with Custom Templates
Custom Labels, Tags and Flags
Add private ticket notes and client notes
Add private comments to ticket
Add a Comment to a response
Subscribe to multiple staff agents
Subscribe Ticket to a Group
Export ticket to Print
Mark spam and ban user
Customer feedback and ticket rating
Smart Search to Search Anything
Advance ticket search using different criteria
Per Brand staff agent signature
Advance html editor for responses
Tickets to Scheduled Tasks
Add an external subscriber
Export ticket list
Automatic Labelling of tickets
MULTI-CHANNEL SUPPORT
Facebook integration
Twitter integration Coming Soon Coming Soon Coming Soon Coming Soon
Live chat integration
VOIP integration Coming Soon Coming Soon Coming Soon Coming Soon
HELP DESK LOAD AUTOMATION
Ticket Assigning based on Simple Round Robin Coming Soon Coming Soon Coming Soon Coming Soon
Advanced Load Balancing using Performer Engine Coming Soon Coming Soon Coming Soon Coming Soon
Keyword based Load balancing Coming Soon Coming Soon Coming Soon Coming Soon
SLA and ESCALATION RULES
Dynamic SLA rules
Run SLA based on Time
Apply Plans based on Brand, Department , Customer and Priority
Multi level ticket escalation rules
Ticket auto close rules using SLA Manager
Ticket auto assign rules using SLA Manager
SLA Reminders
WORKFLOW
Create Workflow based on Status
SELF-SERVICE / KNOWLEDGE-BASE MANAGEMENT
Multi level category based knowledge-base
Internal knowledge-base for staff
Knowledge-base, Q and A, Suggestions and Download support
Knowledge-base suggestion for staff and client portal
Article comments and approval mechanism
COMMUNITY FORUMS
External or internal forums Coming Soon Coming Soon Coming Soon Coming Soon
Topic comments and approval mechanism Coming Soon Coming Soon Coming Soon Coming Soon
MULTI LANGUAGE and MULTIPLE TIME ZONES
Multi language support for client and staff portal Coming Soon Coming Soon Coming Soon Coming Soon
Multi language support for knowledge-base Coming Soon Coming Soon Coming Soon Coming Soon
Multi language email templates Coming Soon Coming Soon Coming Soon Coming Soon
Default company and client language setup Coming Soon Coming Soon Coming Soon Coming Soon
Different time zones for companies and staff members
TICKET BILLING
Time Tracked Billing
Integration to Invoicing Tools
STAFF / AGENT ACCESS MANAGEMENT
Department Level Access
Create Profiles
Roles and Permissions according to Profile
Admin access rights and admin setting permissions
Performer Engine to manage Staff performance Coming Soon Coming Soon Coming Soon Coming Soon
CLIENT / USER MANAGEMENT
Common Self Service Portal for All brands
Clients notes and files attachment to client profile
Auto client registration on email, manual registration and approval mechanism
Client import through CSV
TASK MANAGEMENT
Create, assign and track tasks
Recurring tasks and sub-tasks
Link task to tickets
Task notifications
Convert Responses to Tasks
CLIENT PORTAL
Portal Branding
Mobile App Coming Soon Coming Soon Coming Soon Coming Soon
customers can submit and track their tickets, manage profile and sub-contacts Coming Soon Coming Soon Coming Soon Coming Soon
HELP DESK REPORTS AND ANALYTICS
Dashboard Analytics
SECURITY
IP based staff login restriction
SSL support for SaaS license
Password Policy Enforcement
Two factor authentication for clients
Db Hashed passwords
Blacklist Senders
SSL Encryption
INTEGRATION and SINGLE LOGIN
Google
MULTI ENTITY / BRAND / PRODUCT MANAGEMENT
One Portal for each Brands
Data Integrity and Isolation across Brands
Isolate Staff
Client portals with its own knowledge-base support
Host Mapping
MOBILE APP
Spiraldesk on IOS and Androis Coming Soon Coming Soon Coming Soon Coming Soon
Spiraldesk on HTML5
REPORTING
Agent Reports
Group Reports Coming Soon Coming Soon Coming Soon Coming Soon
Customer Reports
Detailed Reports for Helpdesk
Ticket Timeline
Performer Engine Reports
Ticket Trends
Export reports
Save reports
Customize reports Coming Soon Coming Soon Coming Soon Coming Soon
INTEGRATIONS
CRM's
Messengers
Bridge Applications
Email Apps
Multiple Integrations of the same type
Attachments on your AWS S3 bucket

Contact Us

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Spiraldesk Holdings , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India

US : 001 -973-4001414 , IND : 0091-484-2425257

support@spiraldesk.com