Features

Spiraldesk was subjected to detailed analysis from various industries with different kinds of requirements.

Support Channels

Create tickets from multiple sources

Emails

Convert a normal customer email to a ticket.

Social Networks

Convert posts from Facebook to a ticket and reply to the post from spiraldesk.

Live Chat

Integrate to your favourite live chat system and use it seamlessly with Spiraldesk.

Website

Creative dynamic forms and paste the code on any of your websites securely.

Multi Brand

Provide each of your brands separate support portals.

Support portals

Run a single platform for all your brands

Integrations

Integrate any number of crm's to the same brand.

Visibility

See all tickets from all brands in one screen.

Branded Portals

Letting each of your support portals be coloured and branded differently.

Brand-wise Knowledge Base

Create KB articles and assign them to multiple brands to make it available on the Brand Portals.

Customer Engagement

Engage your customers with Spiraldesk Self Service portals for each brand.

Open and Track Tickets

Allows customer to open tickets and track their tickets, in additon to the email channel.

Feedback's

Customer gets a chance to give feedback to each reply from the Agent and the whole ticket has a rating based on average review.

KB Analytics

Quick analytics on how many reads on the Knowledge Base article.

Track and Improve Productivity

Automate your customer support using dynamic features in spiraldesk.

Automations

Apply SLA's and define work flow to improve performance and to escalate in a timely manner based on Priority, Customer and Working Hours.

Tag your tickets

Tag your incoming tickets based on contents and set the priority and feed them to Work flow to automate your queues.

Time and Event Triggers

Automate your work flows based on time and Status Changes.

Dynamic Notifications

Customize your notifications based on Brand and Events.

Reply Templates

Store your responses and use it when needed directly from the reply editor.

Dynamic Status

Add status based on your requirement and include them in the work flows.

See Integrated Data

All data about the customer from integrations available in the ticket view.

Helpdesk Reports

Improve the efficiency of your staff and Customer Happiness.

Separated By Brand

Spiraldesk gives reports separated by Each brand and its department.

Agent Specific Stats

Get insights on the Agent performance.

Tasks and Time sheets

Get detailed analytics on Scheduled tasks and time sheets.

Reports by Count

Actual figures that gives your insights on Agent performance.

Work as a Team

Working together improves Customer satisfaction levels.

Work Together

Allow your team to work together with a collective responsibility approach.

Similar Tickets

Intelligent way to keep the support replies consistent even when Agents work on different tickets at the same time.

Splitting Tickets

Convert a Customer comment to another ticket to resolve queries quickly.

Agent Collision

See if a different Agent is working on the ticket you are looking at.

Reply Comments

Add a comment to an Agent reply to suggest changes..

3rd Party Integration

Unlimited CRM

Integrated any number of CRM's to each of the departments created.

Attachments in Cloud

Auto upload the ticket attachments to your own Cloud platform.

Live Chat

Engage with your customers on Live chat instantly.

Notifications

Get notified on collaboration tools.

Contact Us

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Spiraldesk Software Solutions , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India

US : 001 -973-4001414 , IND : 0091-484-2425257

support@spiraldesk.com