Help desk Software
Ticket support software

Manage and Control All Your Brands Centrally

Centralize your business operations using one single interface. Spiraldesk does exactly that . No hassle of logging in to multiple helpdesks for each of your brands/products/companies. Add unlimited entities to Spiraldesk and make your customers happy

Spiraldesk is an out of the box solution which can help Enterprises to scale indefinitely, with a single team of employees handling the customers on each of their brands. Convert Support emails, Social Platforms and Forms across all your brands in to one single system using Spiraldesk.

Data Analytics Redefined,
Get ready to be surprised

Gain greater insight across end-user and agent data sources.Spiraldesk's data analytics capabilities enables all your organizations to address their customer support concerns through clear and concise data

Trial For 30 Days
customer service software

Protect and Preserve
your Data , Forever..

Get rid of the infrastructure burden and free your mind. Break away from the traditional on-premise helpdesk models and experience our Cloud solution . Spiraldesk delivers secure cloud based data protection which ensures your data is protected and preserved.

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Redefine and Restructure your Helpdesk now. Seamless is the new word.

Experience the features and power that redefines your support operations. Get ready to rock and roll with Spiraldesk's unique features that will make your customer support seamless and effective.

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“When the winds of change blow, some people build walls and others build windmills.”

Most SMe’s,and service providers rely on multiple customer support channel for each of their brands and products. This makes it difficult to gain access over different agents and companies.

Here is where spiraldesk stands out from its counterparts. Spiraldesk lets you enjoy the luxury of adding any number of entities and manage them efficiently.Handling multiple products and brands at the same time now feels like a walk in the garden.

This is what we call as owner's pride, neighbour's envy and user's pleasure.

“No one can whistle a symphony. It takes a whole orchestra to play it.”

The uniqueness of spiraldesk lies in its integrations. Each brand can be integrated to individual CRM’s and can be used to retrieve customer information, products and billing informations.

Besides these, Connectivity to multiple facebook and twitter pages is an added advantage. Therefore make sure you never miss out anything. Our major integrations are facebook,slack,zoho, WHMCS, G-suite, AWS and lot more in the pipeline.

“Early on, they were timing my contract with an egg timer.”

SLA is the heart of any helpdesk and Spiraldesk has come up with an Intelligent “SLA-Escalation Engine”, Which makes sure each support tickets raised are handled at the right agent level.

SLA engine in spiraldesk let's you create rules based on priority, brands and departments.

It utilizes a “real time scenario” logic which makes sure that the users clearly understands what SLA is in effect,how it is being escalated and finally the current state of the ticket.

“It's not the load that breaks you down, it's the way you carry it.”

Its often a head-ache when it comes to load balancing of incoming requests to the queue of an Online Agent. Spiraldesk finds its way out , having built an efficient load balancing algorith which is completely configurable and easy to use.

Spiraldesk takes multiple parameters in to account , such as – Queue count, Resolution frequency,KPI of the agent etc to run this service, which makes sure that the right agent receives the right ticket at the right time.

“what gets measured gets managed.”

Without big data analytics, companies are blind and deaf. Spiraldesk records every single bit of information passing through the system and keeps its for Analytics.

In a scenario where parallel operations of multiple brands are in effect, it is important to keep track of every single events, with timelines, to make sure you are presented with the right kind of reports.

Its every Business Owners/ Service providers dream to keep tabs on the real time data for Customer Service. Spiraldesk calculates and records how each customer interacts with the systems and how well they are being handled by the agents.

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Enough Said , Feel free to try Spiraldesk Now !!

Get a 30 day free trial on all our plans. No strings attached. No Credit Card required.
Open source ticket system Singaporen

Lite

$ 1.00

Billed annually

$ 2 /month/agent

One Brand

Up to 3 Users

Saas

Email Channel

B2B Software Singaporec

Curl

$ 10.00

Billed annually

$ 12 /month/agent

Up to 5 Brands

Saas

Email Channel

WebForms

Social Networking

SLA Engine

Escalation Engine

Customer service management Singapore

Radial

$ 15.00

Billed annually

$ 17 /month/agent

Up to 10 brands

Saas

Email Channel

WebForms

Social Networking

SLA Engine

White Labelled

Escalation Engine

ticketing software

Elegant

$ 24.00

Billed annually

$ 26 /month/agent

Unlimited Brands

Saas

Email Channel

WebForms

Social Networking

SLA Engine

White Labelled

Escalation Engine

Integrations

Contact Us

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Spiraldesk Holdings , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India

US : 001 -973-4001414 , IND : 0091-484-2425257

support@spiraldesk.com