Spiraldesk utilizes multiple cloud storage and database platforms to store the data that goes in and out of Spiraldesk. The major processes entities in Spiraldesk are - The Ticket Data and the Attachments.
The entire Architecture of Spiraldesk is spread across numerous docker containers , which ensures the best performance for the application.
The front facing Content Delivery Network , ensures accelerated delivery of Spiraldesk’s web services.
The DR is setup as a hot standby, which ensures the disaster recovery happens almost immediately.
The ticket data is stored in MySQL database in AWS EC2 instances , which is setup as a High available cluster with replication and Auto-sharding enabled.
The attachments that is related to the tickets are stored in Amazon Services and is available for fast retrieval.
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Spiraldesk Holdings , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India
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