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Terms of Service

Your privacy is everything to us

END USER LICENSE AGREEMENT FOR SPIRALDESK

This End User License Agreement (EULA) is a legal contract between you and Spiraldesk Holdings (spiraldesk.com) , which will be referred to as “SPIRALDESK” in this document , which covers your use of the SPIRALDESK software product and/or software product license. Here a “Software Product.” is referred as any software component that may include associated media, printed materials or soft copy.

Read the agreement carefully as it sets forth your rights and obligations with respect to use of the SPIRALDESK Software Product and/or Software Product License.

If you are not willing to be bound by the TERMS AND CONDITIONS of this agreement then do not subscribe or use the Software Product or the Software Product License

By accepting the EULA or by installing, copying, downloading, accessing, or otherwise using the Software Product and/or Software Product License you are acknowledging and agreeing to be bound by the following terms and conditions:

PAYMENT TERMS

Payment for the Software Product and/or Software Product License is on a pre-paid basis and is charged once each month or annually (unless otherwise specified in your payment terms).

IMPORTANT NOTICE: All Payments to SPIRALDESK are Non-Refundable after the 30 day trial period.

You are responsible for maintaining or providing us accurate billing information (Billing Contact Mail Address, Email Account, Phone, Fax number & “Payment Method”).

The accepted methods of payment are credit card (Visa, MasterCard, American Express, and Discover), PayPal, & Wire Transfer. Customers are responsible for any additional transaction fees that coincide with any payment methods. Wire transfers should be sent at least 7 days prior to the invoice due date to help ensure that the payment is received by SPIRALDESK in a timely manner.

If for some reason you fail to pay the charges and/or the payment is not received by SPIRALDESK, your use of the Software Product and/or Software Product License (“Account”) will be deactivated until receipt of the payment.

Your Software Product and/or Software Product License will be deactivated on accounts that reach 7 days past due.

INVOICING

SPIRALDESK does not utilize paper or hard-copy invoices. All invoices are sent via email. All Clients will have their invoices emailed, by default, 15 days prior to the invoice due date. Client can request these invoices to be sent prior to 15 days, but no more then 30 days, from the invoice due date.

INTELLECTUAL PROPERTY RIGHTS AND PRIVACY

You acknowledge and agree that SPIRALDESK is the sole owner of the Software Product and/or Software Product License, and the Service including without limitation, all applicable India and foreign copyrights, patents, trademarks, and trade secrets, database rights, treaties, and all other intellectual property rights appurtenant thereto. You must not remove or alter any copyright notices on any copies of the Software Product and/or Software Product License. This Software Product copy is licensed, not sold. SPIRALDESK reserves all intellectual property rights, including copyrights, and trademark rights.

GRANT OF LIMITED LICENSE

Subject to the terms and conditions of this Agreement, SPIRALDESK grants to you a non-exclusive, non-transferable, limited license to use the Software solely for the purpose of accessing and using the Service in accordance with these Terms and Conditions during the term of this Agreement. The Software and Service is provided on an “AS IS” and “AS AVAILABLE” basis. You agree not to do any of the following:

In case of Backup Copy of Software Product, you may make copies of Software Product as reasonably necessary for authorized use only, including as needed for backup and/or archival purposes. No other copies may be made. Each copy must reproduce all copyright and other proprietary rights notices on or in the Software Product.

In case of Backup Copy of Software Product License, you may install each Software Product License on a single domain name and make copies of the Software Product License as necessary only for backup and/or archival purposes. No other copies may be made. Each copy must reproduce all copyright and other proprietary rights notices on or in the Software Product License.

In case of Backup Copy of Software Product License, you may install each Software Product License on a single domain name and make copies of the Software Product License as necessary only for backup and/or archival purposes. No other copies may be made. Each copy must reproduce all copyright and other proprietary rights notices on or in the Software Product License.

DISCLAIMER OF WARRANTIES

The software product and/or software product license are provided “as is, as available” without warranty of any kind, either express or implied. Without limiting the foregoing, SPIRALDESK specifically disclaims any and all warranties, including, but not limited to:

LIMITATION OF LIABILITY

In no event shall SPIRALDESK, its officers, directors, employees, advisors, parents, subsidiaries, affiliates, agents, successors or assigns, be liable to any person

GENERAL CONDITIONS AND RESTRICTIONS

You agree to use the Software Product and/or Software Product License solely for your own personal or commercial use as an online communications platform.

While SPIRALDESK strives to protect personal information and privacy, we cannot guarantee the security of any information you disclose online. You acknowledge by entering into this Agreement that you are aware of our limitations with respect to security and privacy. You agree to provide true, accurate, current and complete information as required by SPIRALDESK. You agree not to transfer, assign, sublicense or resell the Software Product and/or Software Product License, in whole or in part, unless you are an authorized partner of SPIRALDESK and only pursuant to a partners’ agreement entered into between you and SPIRALDESK (“Partners’ Agreement”), and you further agree not to allow any third party unauthorized access to the Software Product and/or Software Product License. SPIRALDESK may change the Terms and Conditions from time to time and at any time, with or without a release of a new version of the Software Product and/or Software Product License.

You agree to immediately notify us of any unauthorized use of the Software Product and/or Software Product License or any other breach of security known to or suspected by you. SPIRALDESK assumes no responsibility for the deletion of or failure to store electronic messages, chat communications, or other information submitted by you or your clients using Software Product and/or Software Product License, whether submitted as part of the Service or otherwise. If you violate these Terms and Conditions, you may be permanently or temporarily banned from using the Service and Software Product and/or Software Product License, at SPIRALDESK’s sole discretion. By way of example but not limitation, SPIRALDESK reserves the right to terminate this Agreement at any time if SPIRALDESK determines, in its sole discretion, that your site or activities are unsuitable for the Service. “Unsuitable” sites or activities may include, without limitation, those sites that SPIRALDESK believes:

CANCELLATIONS

Requests for cancellation must be submitted by sending email to billing@SPIRALDESK A billing ive will contact you further to confirm cancellation.

Refund and Disputes: All Payments to SPIRALDESK are Non-Refundable as the first payment is to be made after 30 days of free trial. This includes the license fee and subsequent charges regardless of usage. No refunds shall be issued for partial use or non-use of the Service(s) by You.

All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred Subscription PayPal payments that are not cancelled at the time of your account cancellation will be refunded less any fees and the subscription payment will be cancelled by the SPIRALDESK.

CHARGEBACK POLICY

A chargeback fee of $75.00 will be assessed for each credit card chargeback against SPIRALDESK.

Please note that your account will be terminated until the chargeback is resolved. If the chargeback is not resolved, you will be banned from buying services from SPIRALDESK.

MISCELLANEOUS PROVISIONS

If you have any questions about this EULA and/or terms and conditions please email us at: sales@spiraldesk.com

Contact Us

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

Spiraldesk Holdings , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India

US : 001 -973-4001414 , IND : 0091-484-2425257

support@spiraldesk.com