Spiraldesk is a cloud-based Customer support platform with a subscription billing model, founded with the objective of easing the support operations for enterprises managing multiple Brands with multiple group of Customer Support agents.
The idea of Spiraldesk came up with the need of a centralized system for managing an Outsourced Support Company . It was a chaos to manage 50+ helpdesks without a centralized system.
Spiraldesk is an out of the box solution which can help Enterprises to scale indefinitely, with a single team of employees handling the customers on each of their brands.
A time line with the major events
9 November 2014
Search for a Centralized Support platform which could accommodate and manage 50 + brands and link them individually to various CRM's and Social network
10 December 2015
Started listing down features which were needed
3 january 2016
Mockflows were created and started working on the first prototype
1 March 2016
Raised Seed Investment
5 June 2016
Case study campaign with existing customer base and added to the list of features
10 July 2016
First prototype with technology integrations
24 August 2016
Moved the entire architecture to Docker
15 November 2016
Released Version 1.0 for internal testing
15 December 2016
Fixed UX suggestions and started with integrations
1 January 2017
BIG DAY !!!
Samjad Mooppan has an impeccable experience in the Customer Service industry and Business Process Analysis. He acts as the creative head for the process designs for Spiraldesk and its features. Samjad also takes care of Sales and marketing for the product and works with the Customers for the on-boarding process.
Aniyan is the brain behind the design and technology of Spiraldesk. He handles the realization of the features put forward by the creative team and improves the UI / UX based on Feedbacks. He also manages the team of developers and designers and keeps the clock ticking . A technology freak who is constantly updated on the apps around him and always thinking in the perspective of its usage in Spiraldesk .
Cheif Infrastructure Consultant
Vipin Venu is the Technical Brain for Spiraldesk and handles the Infrastructure design and implementation for the entire product. He has over 15 years experience in Cloud Infrastructure setup and management and is an AWS Certified Architect .
Harish is the Senior Executive Team Member with over 10 years in the industry and handles the infrastructure implementation for Spiraldesk. He determines what’s best for the product on the cloud and works towards achieving the goals which includes Scalability, reliability and performance.