Wish to Learn More about Spiraldesk?

Learn more about our culture , our path to the final product , our leadership and the way we work .

Spiraldesk is a cloud-based Customer support platform with a subscription billing model, founded with the objective of easing the support operations for enterprises managing multiple Brands with multiple group of Customer Support agents.

The idea of Spiraldesk came up with the need of a centralized system for managing an Outsourced Support Company . It was a chaos to manage 50+ helpdesks without a centralized system.

Spiraldesk is an out of the box solution which can help Enterprises to scale indefinitely, with a single team of employees handling the customers on each of their brands.

A time line with the major events

  1. 9 November 2014

    Search for a Centralized Support platform which could accommodate and manage 50 + brands and link them individually to various CRM's and Social network

  2. 10 December 2015

    Started listing down features which were needed

  3. 3 january 2016

    Mockflows were created and started working on the first prototype

  4. 1 March 2016

    Raised Seed Investment

  5. 5 June 2016

    Case study campaign with existing customer base and added to the list of features

  6. 10 July 2016

    First prototype with technology integrations

  7. 24 August 2016

    Moved the entire architecture to Docker

  8. 15 November 2016

    Released Version 1.0 for internal testing

  9. 15 December 2016

    Fixed UX suggestions and started with integrations

  10. 1 January 2017

    BIG DAY !!!

Contact Us

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Spiraldesk Holdings , G3 , Galaxy Greens , Info Park Express Way , Kakkanad , Kochi, India

US : 001 -973-4001414 , IND : 0091-484-2425257

support@spiraldesk.com